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Tel: +34958043903 | UK: +44 (0)1223 96 863 | SMS: +34622236421
Mail: admin@alandalus-experience.com

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GENERAL TERMS & INFORMATION

  • We are a local based Licensed Travel Agency in Granada, Andalusia, Spain. CIAN 168365-2.
  • Our service is custom based, we design full or partial tour packages and travel arrangements with the best local resources, knowledge, desired standard, pace and style.
  • As a Muslim organization we proudly present Halal, healthy solutions to Muslim travelers within a friendly, familiar and informative travel environment.
  • We offer a choice of itineraries and packages at different costs. We recommend you to read each of our tour promotion Itinerary details as well as the specified ‘Price Terms’ carefully. In this way you are able to see the route, service and concepts included in each cost estimation.
  • We are NOT responsible for misunderstanding of our service or any misspelling in our documentation, all services must be confirmed through the booking administration process.
  • We reserve the right to review any of the quotes and price estimations listed before any confirmation at any given tour or travel date.
  • The prices listed are intended as a general reference with minimum estimation of the costs.
  • Tour prices are quoted as per person, sharing two persons in a double room.
  • We provide our own team of well formed and tested local ‘Travel Assistants & Guides’ and a range of optional travel services to further enhance our packages, travel arrangements and experiences.
  • We have two distinct types of guides and we also provide fully independent tour packages. You may like to hire a Local Travel Assisting Guide (Local Muslim Guide) from our crew to assist you along with the tour. Official UNESCO World Heritage Guides are NOT included in our private tours, unless listed specifically in the package offer. The visit to the Alhambra for example is not guided. Again these choices will be provided as an option throughout the booking process after you request information on any of our tours or holiday escape packages.
  • The price listed in any promotional offer will reflect a minimum cost estimation, towards middle or low season.
  • All local taxes and legals fees included.

 

    • Travel insurrance are NOT included, though we can offer insurance if required.
    • We can offer flights upon request from any destination. Inboud or outbound flights are NOT included unless specified, or arranged.
    • The included accomodation is specified within the ‘Price Terms’ list on every offer. The listed accommodation is standard within the historical or town centers of each city visit. Accommodation at a 3-4 stars hotel B/B basis, //OR// Picturesque Town Centre Hostels, //OR// Tourist Apartments within the Historical Town Centre of each listed city.
    • Single room upgrade is quoted as an added supplement fee per person.
    • Not all hotels have triple, or quadruple rooms, but we may gain a discount to the announced double room prices. We cannot always confirm availability for triple or quadruple rooms so we should always ask the given date and confirm according to availability.
    • Lunch & Dinner are, or are not included according to the specified ‘Price Terms’ list on each individual group promotion/date. This should be clearly listed within the confirmation, documentation & posters for each group tour/date. Our price lists reflect flexible options at fixed prices.
    • When included in the specified package offer, as listed on the ‘Price Terms’ one of our local Muslim guides will welcome you at the arrival meeting point (airport, port) and continue with the group until departure. By default we include 2 local Muslim tour conductors from our side for ‘Group Tours’ over 35 pax, just one for groups <35pax, this will be specified during the booking process.
    • All group transfers listed within the specified items of each group tour offer will be delivered by private bus, taxi or a courtesy vehicle, according to group size and bookings. The vehicles used are between 1 and 10 years of age in Spain and Morocco, counting with  air conditioning and safety measures as per European Union regulation (8h/day driving 12 h/day availability E.U. service regulation). This applies to our ‘Group Tours’; our Fully Independent Travel plans or ‘Private Tours‘ will be performed according to the confirmed items chosen during the booking process.
    • Transportation options such as AVE Fast Train are included when mentioned for first day connection from Madrid to Cordoba and for connection to Barcelona extensions (no free pax), ARE INCLUDED WHEN MENTIONED IN THE ITINERARY.
    • Ferry from Morocco to Spain is included in the connecting tours as listed in the itineraries.
    • Monuments included should be listed within the ‘Price Terms’ section of your itinerary unless modified throughout your booking confirmation process. We usually recommend the following visits towards our main 5-7 night circuits in Andalusia, Spain
      • Sevilla: Alkazar de Sevilla*, Catedral de Sevilla, Torre del Oro, Plaza de España.

        • Granada Alhambra Palace* & Gardens, Jannat al’Ariff (Generalife) Summer Palace*, Mezquita Mayor de Granada.

        • Ronda: Casa y Mina del Rey Moro, ‘Arab baths’

        • Other cities (Madrid, Malaga, Barcelona, etc): No monuments included unless specified, city panoramic provided with sighting of the main areas and monuments are provided, but no actual monument touring.

        • Morocco: Entry to all mentioned sites on the tour program is included.

           

          *Official UNESCO World Heritage Guide included.

          **Some monuments are closed on Sundays & Mondays, we usually plan to avoid Sundays  & Mondays in Cordoba or Ronda for this reason. According to each group request we sometimes have to compromise or displace them to another time/day than listed on the above program.

           

          • Last minute bookings are welcome but not guaranteed. Please email us to contact@alandalus-experience.com  or fill in the online forms as soon as possible if you wish to book a ‘Private Trip’ or ‘Group Tour’ any daytime ‘Activities’, or to participate in one of our ‘Scheduled Group Tours’.
          • Agent Collaborators, willing to help grow our tour promotion in your area or through your circles of contacts, please send us an email to admin@alandalus-experience.com in order for us to get back to you and discuss the possible ways of joint collaboration, distribution or partnership towards any tour or event promotion, providing a deeper insight into our service possibilities and detailed costs of our optimized travel routes in Andalusia, Spain and Morocco.
          • By default we include one free booking (agency group leader) per 20-25 paying pax on most of our hotels (not available at 5 star hotels). This will be confirmed during your booking process, according to the prices obtained.
          • Extra activities and options like workshops, excursions, sea, mountain or active sports are not included unless specifically mentioned and are always available upon request at reasonable cost prices.
          • We also have a local, personal catalog of events in which travelers may enjoy for inspiration.

          Local Muslims Assisting Muslim Travelers, unofficially since 1994.

          We are a collaboration of individuals, professionals, and organizations in Spain, committed to upholding and sharing the legacy of Al-Andalus. We welcome travelers from all over the world to discover this legacy through our educational tours, workshops, and events. Our services is directed to Muslims, offering Halal meals and a healthy, family-friendly environment.

          Upholding and sharing the legacy of Al-Andalus. Discover our educational tours, workshops, and events. اَلْحَمْدُ لِلّه

 

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